Refund Policy

Physical pieces: the short version

• Damaged in transit: email us photos within 7 days of delivery, and we replace the piece or refund you in full. Nothing needs to be sent back.
• Quality problem: write within 30 days of delivery, and we make it right with a replacement or a refund.
• Changed your mind: within 30 days of delivery, unused and in its original packaging, we refund the piece. Return shipping is yours to cover, and the original shipping fee is not refunded.
• Every piece is glazed and fired by hand. Small variations in tone and shape are part of its nature, not defects.

How to return a piece

Write to hello@quweelovegarden.com with your order number — and for damage or quality issues, a few photos. We reply with the next step: if a return is needed, we send you the address, and the refund goes back through PayPal once the parcel is on its way.

Courses: the short version

• Refunds are issued through PayPal, back to the payment method you used.
• A completed refund closes your access to that course.
• The guided meditation library is a paid digital product and follows the same refund process as other courses.
• To begin, write to hello@quweelovegarden.com.

How to ask for a refund

Send an email to hello@quweelovegarden.com and tell us:

• the email address you used to buy the course,
• which course it is,
• roughly when you bought it,
• and what did not work for you.

The last one is not a hurdle. It is how we learn where a course falls short.

What happens next

We check your purchase record and reply by email. Once we have agreed on a refund, we issue it through PayPal, back to your original payment method. How soon it appears depends on PayPal and on your bank rather than on us.

What a refund changes

A refund and course access belong together. When a refund completes, access to that course is withdrawn automatically and the course leaves My Courses. If you want the course again later, you are welcome to buy it again.

What is not refundable

Anything you did not pay for. Access granted without a payment has no payment attached to return.

If you would rather go through PayPal

You can always open a dispute with PayPal directly. We would gently ask that you email us first — most things settle faster between two people, and we would rather hear from you than from a case number.

Questions

Write to hello@quweelovegarden.com.